Multilingual After-Sales Service for Southeast Asia and Cross-Border

Customs Clearance Coordination Solution for the Middle East To tackle the pain points of multilingual communication barriers in Southeast Asia and complex customs clearance procedures in the Middle East, a "Dual-End Guarantee" system has been established: A multilingual after-sales team proficient in Chinese, English, Thai, and Vietnamese has been set up to respond to customer inquiries 24 hours a day and provide technical guidance on spare parts installation and fault diagnosis. In-depth cooperation has been established with customs clearance companies at major ports in the Middle East such as Dubai and Jeddah to pre-review customs declaration documents in advance, ensuring that the customs clearance time for excavator spare parts is controlled within 3-5 days and saving customers from cumbersome customs clearance procedures. In 2023, the problem-solving rate of after-sales services for customers in Southeast Asia and the Middle East reached 98%, with a customs clearance delay rate of 0.